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Managed Virtual Assistants Accelerate New Tech Adoption

08 Jun, 2021 | Bill Peatman

The World Economic Forum predicts that 85 million jobs will be displaced by technology by 2025. That's the bad news. The not so bad news is that new tech will create 97 million new jobs for people who can use the latest technologies. The challenge is called the "digital skills gap," and businesses are already gearing up to address it.  

  • Amazon launched its Career Choice program—part of its $700 million investment in upskilling employees.  
  • PwC is investing $3 billion to upskill every employee in the next five years.  

"The level of commitment in investing in employee training and retraining is at a level that we have never seen before," said Johnny C. Taylor Jr., president and CEO of the Society for Human Resource Management 

 

The Shelf Life of Skills  

It's not just front-line workers that need continuous upskilling. Business leaders do too. The skills you need to operate businesses will continue to change, and avoiding change is not an option. "Remaining current on latest developments in technology ensures that your business stays competitive," said management expert and author Art Petty. "Firms rely on new tech because competitors will be making the transitions also."  

The shelf life of digital skills has shrunk to about two years, Petty said. New sales, marketing, customer service, and project management platform that are more efficient and intelligent replace the status quo. When was the last time you used a spreadsheet to submit an expense report or used a phone to make an appointment? The pandemic accelerated digital product development because all businesses needed to be accessible online.     

 

Get Up to Date Skills Faster  

One way to keep up with the latest business tech is by way of managed virtual assistant services. While you may have heard of virtual assistants (VAs) who take care of admin work remotely, a managed service is different. In this model, the virtual assistant service provider continually trains VAs on the latest business tech so that executives don't have to either learn it themselves or invest in training for others. If an assistant doesn't have experience on a particular platform, the service provider trains him or her. Done.  

Some examples of tech support and products managed VA service providers support include:  

  • Accounting—QuickBooks, Zoho Books  
  • CRM—Salesforce, Sugar, Pipedrive, and more  
  • Customer Support—Zen Desk, Yext 
  • Expenses—SAP Concur, Expensify  
  • Marketing—HubSpot, Canva  
  • Project Management—Jira, Trello  
  • Prospecting—ZoomInfo, LinkedIn Sales Navigator  
  • Travel—SAP Concur, Trip Actions  

 

Save Time Too  

The list is by no means exhaustive. Not only can managed VAs get your tech stack up to date quickly, but they can also take a lot of time-consuming routine work off of your plate. Most executives pay themselves to do a lot of their admin work. Consider these numbers:  

  • Professionals spend 16 hours a week on administrative tasks.  
  • It takes an average of 12 hours to plan a business trip.  
  • Sales leaders spend just one-third of their time selling.  

 

No Management Required  

The beauty of a managed virtual assistant service is that there is no management required on your part. The service provider documents your tasks and standards and trains and manages the performance of the VAs. Many even feature a backup VA the gets the same training and is ready to step should the primary VA be unavailable. Most VAs are overseas, work during your time zone, and are recent college grads that are tech-savvy.  

If you would like to learn how a managed virtual assistant service can help you implement and stay current on the latest business software and applications, check out this guide.  

Discover how a virtual assistant can boost your productivity,

About the Author: Bill is Prialto's senior content marketing manager and writes about the future of work and how businesses can be more productive and successful. His work has appeared in the World Economic Forum Agenda blog and CIO magazine. 

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