AI promises unmatched speed and data processing, but human virtual assistants bring emotional intelligence, intuition, and a personal touch.
So which is better? Spoiler alert: machines can’t replicate human VAs.
The good news is there is a way of getting the best worlds of both human VAs and AI. Read on to find out how.
Both human virtual assistants (VAs) and artificial intelligence virtual assistants (AI VAs) help busy people manage time-consuming work-related tasks and operations.
Both AI virtual assistants and VAs come with their own sets of advantages and limitations.
Here's a quick comparison to highlight their differences:
Human VA: Can understand context, emotions, and cultural references. They handle complex tasks and decision-making that require human judgment.
AI VA: Operates based on programmed algorithms. They are great for routine and structured tasks but may struggle with ambiguous situations or tasks requiring emotional intelligence.
Human VA: Requires training for specific tasks and may need updates or refreshers over time.
AI VA: Can be trained on vast amounts of data quickly and can "learn" over time, especially if they employ advanced AI development techniques. However, they're only as good as the data and algorithms they're built on.
Human VA: Limited to work hours, may require breaks, sick days, or vacations. Managed virtual assistant services can provide cover and replacement VAs if necessary.
AI VA: Available 24/7 without breaks, as long as the system is operational.
Human VA: Typically requires a salary or hourly wage, benefits, and other associated costs. Rates depend on the VA’s location, skillset, and experience. You can also choose from working with a freelance VA or a managed virtual assistant service.
AI VA: Initial costs can be high, but once set up, the running costs are sometimes lower than hiring a human for the same duration.
Human VA: Can form genuine relationships, show empathy, and understand human emotions.
AI VA: Lacks true emotional understanding and can't form genuine interpersonal relationships.
Braden Smith, an engagement manager at Prialto, explains how people skills are hard to replace and add a lot to everyday work tasks.
“Another benefit to having a human touch involved in your processes, especially scheduling, is the fact that we can relate directly to other people in conversation, think critically about nuanced situations, and work with others to find mutually beneficial times or solutions,” he says.
“Most direct-scheduling tools don't foster the connectivity that a person does naturally.”
Human VA: There's a risk of human error or indiscretion, which might lead to a breach of sensitive information. You can lower this risk by working with a managed VA service that takes care of data privacy for you.
AI VA: Can be secure if proper encryption and cybersecurity practices are implemented, but there's always a risk of hacking or technical vulnerabilities.
Human VA: Can adapt to mistakes and rectify them based on experience. Managed VA services provide an engagement manager who helps VAs learn more quickly.
AI VA: Might repetitively make the same error unless the underlying cause is identified and rectified.
Human VA: Can handle a wide variety of tasks, especially if they have diverse skills or backgrounds.
AI VA: Limited to the tasks they've been programmed or trained for.
Human VA: Can adapt to changes relatively easily, especially with guidance.
AI VA: Requires software updates or retraining to adapt to new tasks or changes.
A real-life virtual executive assistant will bring deductive reasoning, emotional intelligence, and a non-linear approach to work and life that is impossible for AI to achieve. That’s the bottom line.
Is there a way that VAs can exist with AI? How can VAs use AI to improve their output?
Virtual Assistants (VAs) can use AI to improve their productivity and efficiency in a few ways. Integrating AI tools into their workflows allows VAs to automate repetitive tasks, offer better insights to clients, and manage their time more effectively.
Zach Bigej an engagement manager team leader at Prialto, agrees that AI can enhance a VA’s work.
“AI allows for VAs to take on more complex/custom processes by giving them a strong starting point that otherwise may not be possible. It can also help save them time by assisting with initial draft creation, data or table formatting, and more. Which allows them to take on more processes with the time saved,” he explains.
“Finally, it can close the gap in cultural knowledge that may be hard to understand otherwise. I've seen it give VAs excellent recommendations for entertainment or dining knowledge to be used with member travel plans.”
Here are 15 ideas for how VAs can use AI:
Tools like x.ai and Clara can automatically schedule meetings, set reminders, and manage appointments based on the preferences set by the VA.
Learn more: 13 Ways to Master Your Executive Calendar Management
AI-powered platforms like Clean Email or SaneBox can help categorize, filter, and prioritize emails, helping VAs focus on the most critical communications first.
Learn more: Email Management: Save 8 Hours a Week With These 15 Inbox Hacks
If a VA handles data for a client, tools like Tableau or Google Analytics' AI capabilities can help them gain insights quickly, making their reports more impactful.
Platforms like Zapier or Integromat allow for automating workflows. For instance, when an email arrives with a specific label, the attached document can be automatically saved to a designated folder.
If a VA deals with international clients, AI-driven translation tools like Google Translate or DeepL can help them communicate more effectively.
Tools like Grammarly or Writesonic employ AI to enhance writing, ensuring content is grammatically correct and engaging.
Braden Smith, an engagement manager at Prialto, explains how AI helps VAs write initial content drafts.
“One of the VAs I work with uses AI tools like ChatGPT to generate baseline LinkedIn posts for their member, which are then quickly edited for voice and substance and posted on a regular basis to keep their online presence alive and well,” he says.
“Having a real human being involved in the process, however, helps ensure the language we use sounds genuine, life-like, and interesting. Most AI-generated content at this point is easy to spot, and having someone spot improvements will save you from appearing lazy in your outreach or social media posting.”
AI-driven tools can quickly scan the internet for specific information, reducing the time a VA might spend on research.
For VAs managing customer support or online inquiries, AI chatbots can handle frequent and basic questions, freeing up time for more complex tasks.
Services like Otter.ai can transcribe recorded meetings or notes, which is beneficial for VAs who handle content creation or documentation.
Tools like Gmail’s Smart Compose use AI to predict the next word in a sentence, speeding up typing and email responses.
AI-integrated Customer Relationship Management (CRM) systems can predict sales trends, automate follow-up reminders, and categorize contacts, aiding VAs in sales and customer management roles.
Our engagement manager, Braden Smith, explains that AI can help organize platforms like CRMs.
“A VA I work with just learned how to use several AI tools to help their member generate sales leads, create email campaigns, and filter through contact data to keep their CRM clean.”
Apps like Expensify use AI to scan and categorize receipts, making expense tracking and reporting more efficient.
Platforms like Hootsuite and Buffer use AI to recommend optimal times to post and even suggest content, aiding VAs in managing social media profiles more effectively.
AI-driven platforms offer personalized learning paths, helping VAs continuously upgrade their skills based on their learning behavior.
AI can analyze a VA's to-do list and prioritize tasks based on deadlines, importance, and other factors.
AI can handle routine and repetitive tasks, letting VAs focus on more complex tasks that require human judgment, creativity, and intuition. By combining their skills with AI tools, VAs can provide more value to their clients, handle a greater volume of work, and improve their service delivery.
Prialto is a managed virtual assistant service. This means we take care of all the recruiting, vetting, hiring, training, and management tasks.
You won’t have to worry about dealing with any admin tasks that often arise when working with new VAs. Plus, you can be sure that VAs are using AI in a safe, secure, and responsible way.
Need reliable virtual assistance?
Here are some of the other benefits of working with a Prialto-managed virtual assistant:
As for pricing, managed virtual assistant services start at around $25 per hour with Prialto.
Prialto is not the right choice for everyone. It’s not the cheapest option, but you’ll see that the quality of support pays off.
Read more: Advantages of Managed Virtual Assistant Services
When a VA handles time-consuming, repetitive tasks, you can focus on high-value tasks that drive business growth. Soon you’ll save hours each week and wonder how you got anything done before.
You don’t need to choose between AI and a human VA, either. Instead, prioritize hiring a highly-trained and experienced VA who knows how to use AI to speed up their output and efficiency. That way, you experience the best of both worlds.
You’ll love Prialto’s easy sign-up process and virtual assistance solutions.
Start the process of hiring a human VA by filling out this contact form today.
While AI is making significant developments in automating several tasks traditionally performed by VAs, like data entry or CRM management, there are many aspects of a human VA’s job that AI struggles with or cannot replicate. For example, AI cannot replace complex decision-making, emotional intelligence, or creativity and strategy.
No, a virtual assistant (VA) and artificial intelligence (AI) are not the same thing.
A Virtual Assistant (Human VA) refers to a human who:
Artificial Intelligence (AI) is:
Conversational AI and virtual assistants (VAs) refer to different concepts, though they often overlap, especially when referring to digital or AI-powered virtual assistants.
Conversational AI is a technology focused on enabling machines to communicate with humans in a natural, conversational manner.
Human VAs are individuals offering various remote services.
Here’s a breakdown of the differences between conversational AI and human VAs.
Conversational AI:
Virtual assistant (human VA):
Hiring a virtual assistant (VA) has multiple benefits for businesses, entrepreneurs, and busy individuals.
Here are some of the top benefits: