Virtual assistants (VAs) are increasingly popular for busy executives that find themselves drowning in administrative tasks. Ubiquitous internet, cloud-based software apps, and real-time communication tools make it easier and more accessible for even small business leaders to offload routine everyday tasks to a remote VA that can use the executive's tools and processes.
There are multiple ways to hire a VA. The most common include:
The difference between hiring a freelancer on your own and hiring a contractor through an agency is minimal. With a freelancer, you place an ad or go to a marketplace and find the right individual to help you. With an agency, the company provides a list of contracted VAs, and you choose one. Either way, it's up to you to interview, vet, hire, manage, and train your VA.
Managed virtual assistant services work very differently than the freelancer or agency model. The most significant difference is that instead of hiring a solo VA on your own, you get a team behind the scenes that provides hands-on support for you and your VA. Here's what that team offers:
There is always some risk involved in bringing on staff in any capacity. If the person doesn't work out, the time and effort spent recruiting, onboarding, and training that person is lost. Unfortunately, while there are great freelance assistants out there, there are also plenty of stories of those that turn out to be unreliable, and quality control is up to you.
With a managed virtual assistant service, the service bears most of the risk because it does the:
Also, because the VA are employees of the service provider, payroll, benefits, and compliance are off your plate.
No service is perfect for every business. A managed virtual assistant service isn't likely to work in some situations, such as:
Read More: 9 Questions to Ask Before Hiring a Virtual Assistant
Managed VA services are ideal for executives that want a long-term productivity partner to help them build and grow their businesses. While the assistants do arrive trained on your tools and processes, as the team learns about your business, the leverage you gain increases. Also, for executives who want long-term assistance, you need to consider whether you have the time and expertise to manage and train a VA. Managed VA service providers have trained and coached thousands of virtual assistants and know how to make the relationship work.
As mentioned above, there are times when a temporary or freelance VA can meet your needs. But if you want hands-on support behind that VA so that you can focus on delegating and not managing, a managed virtual assistant service might be a better option.