As the Engagement Manager Team Lead at Prialto, Zach oversees a portfolio of clients and a team of engagement managers across different regions. With over two years of experience in customer success and growth, he is driven by delivering exceptional service and value to Prialto's members.
In his current role, he has achieved significant results in onboarding, retaining, and expanding several accounts, generating over $1 million in annual revenue. Zach has also enhanced the internal growth and development of the organization by creating and implementing the Customer Success - Organic Growth Playbook, as well as an improved Onboarding & Training program for new Associate Engagement Managers. Additionally, he has leveraged his skills and interest in international business to lead and support international teams from the Philippines, Kenya, and Guatemala.
