Having an assistant is different than having a team. When you bring on Prialto, you don't just get your assistant — you also get the benefit of our Engagement Managers, who are in charge of making sure your assistant is always on track to complete your tasks. They are there to answer any questions you have, as well as make sure your experience with Prialto is a productive one.

In general, your PA works your office hours. That said, standard Prialto hours are 9:00 a.m. -5:00 p.m. Monday through Friday, exempting normal U.S. or U.K. holidays depending on which country's time zone you receive service in. Your assistant will always be available during these hours.

The amount of work you can send varies based on how long it takes to do it. Your assistant is able to complete about 2.5 hours of work for you per day. However, if you’re going through a busy period and need extra support, just let your Engagement Manager know and they’ll work with your assistant to ensure they have enough time to do your additional work.

Our on-boarding process was designed with you in mind. We know you're busy, which is why we've created a turnkey solution to get our team the information we need to accomplish your tasks effectively. To get started with a Prialto virtual assistant, you'll go through three steps:

• Fill out our Needs Assessment and get on a Discovery Call.
• Next, we'll create your Implementation Plan for a Pilot Project so everyone is clear on processes, expectations, and goals.
• We facilitate your on-boarding call with your new assistant and an Engagement manager. After this, your assistant is prepared to take on tasks for you.