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Frequently Asked Questions

Get answers about what it's like to work with Prialto

Having an assistant is different than having a team. When you bring on Prialto, you don't just get your assistant — you also get the benefit of our Engagement Managers, who are in charge of making sure your assistant is always on track to complete your tasks. They are there to answer any questions you have, as well as make sure your experience with Prialto is a productive one.
Additionally, your assistant has a backup assistant on hand, in case of sickness, vacation, etc, so you know you're always covered.

Standard Prialto hours are 9:00 a.m. - 5:00 p.m. in your time zone Monday through Friday, exempting normal U.S. or U.K. holidays, depending on which country's hours you receive service from. Your assistant will always be available during these hours.

The amount of work you can send varies based on how long it takes to do it. Your assistant is able to complete about 2.5 hours of work for you per day. However, if you’re going through a busy period and need extra support, just let your Engagement Manager know and they’ll work with your assistant to ensure they have enough time to do your additional work.

Our on-boarding process is designed with you in mind. We know you're busy, which is why we've created a turnkey solution to get our team the information we need to accomplish your tasks effectively. To get started with a Prialto virtual assistant, you'll go through three steps:

  • Fill out our Needs Assessment and get on a Discovery Call.
  • Next, we'll create your Implementation Plan for a Pilot Project so everyone is clear on processes, expectations, and goals.
  • We facilitate your on-boarding call with your new assistant and an Engagement manager. After this, your assistant is prepared to take on tasks for you.

You will give your logins and other secure information to your Engagement Manager over the phone. They will add your information to Bitium, our secure storing/password sharing app. Doing this allows your assistant to securely log in to your accounts without knowing your passwords.

Yes, they can screen your calls during our normal office hours. We give your assistant a phone number in your area code that you can give to contacts just like an office assistant's phone number.

Prialto virtual executive assistants cost $1,200 for approximately 55 hours of service. We call this one unit. It's a flat rate, so we won't charge you extra if you occasionally use slightly more hours. You can purchase as many units as you need for your business.
Our engagements begin with a two-month committment then shift to a month-to-month contract.

Send a message to your Engagement Manager and they’ll let you know how many hours you’ve used and, if you’re interested, give you tips regarding how to use your assistant more efficiently.

Yes, you can. Since our assistants are overseas, your Engagement Manager will explain how to do it.

You get approximately 12.5 hours per week of service. However, we understand that your needs ebb and flow, so if you’re having a busy week, you can feel free to offload additional work.

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Prialto provides virtual administrative assistants to executives, entrepreneurs, and businesses. Our virtual executive assistant services are curated and managed from our headquarters in Portland, Oregon, with creative insights from our global staff in Asia and Central America.

Our global telecommuting enables talented people in peripheral parts of the world economy to do cool work with dynamic business professionals in amazing places like San Francisco, New York, Chicago, Austin, and Los Angeles.