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What can my virtual assistant do?

  • Prialto Virtual Assistants allow you to focus on high-value business growth tasks by handling the ongoing, repeatable administrative tasks. Essentially, any repeatable task you can train your assistant to do is something we can handle.
  • Our core strengths are in scheduling, calendar management, expense and travel management, and sales operations. For more information about the kinds of tasks we can handle, this article will give you additional ideas. 

 

How long does it take to get started?

  • Our onboarding process was designed with you in mind. We know you're busy, which is why we've created a turnkey solution to get our team the information we need to accomplish your tasks effectively. To get started with a Prialto virtual assistant, you'll go through three steps:
    • Fill out our Needs Assessment and get on a Discovery Call.
    • Next, we'll create your Implementation Plan for a Pilot Project so everyone is clear on processes, expectations, and goals.
    • We have your onboarding call with your new assistant and an Engagement manager. After this, your assistant is prepared to take on tasks for you.

 

How do I get started?

  • To get started with Prialto, fill out our contact form, and we'll be in touch within one business day.

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How much does it cost?

  • Prialto virtual executive assistants cost $1200 for approximately 55 hours of service. We call this one unit. It's a flat rate so, we won't charge you extra if you occasionally use slightly more hours. You can purchase as many units as you need for your business. 
  • Our engagements begin with a two-month commitment. To learn more about our pricing structure, click here.

 

Why a managed virtual assistant service?

  • Having an assistant is different than having a team. When you bring on Prialto, you don't just get your assistant - you also get the benefit of our Engagement Managers, who are in charge of making sure your assistant is always on track to complete your tasks. They are there to answer any questions you have, as well as make sure your experience with Prialto is a productive one.
Additionally, your assistant has a backup assistant on hand, in case of sickness, vacation, etc, so you know you're always covered. 

 

 

Why Prialto?

  • Prialto has been the leading managed virtual assistant service for nearly a decade. With our experience, reliability, and progressive culture, we've been steadily growing alongside our customers to help them focus on their high value tasks by handing off administrative and operational ones to our team.
  • More than simply a virtual assistant service, Prialto is shifting the way businesses think about core operational functions and how teams can be built across borders, cultures, and time zones. Every Prialto assistant is trained with our COILS principles in mind, and you'll notice the difference every step of the way when you work with us. 

 

Can a virtual assistant answer my phone calls?

  • Yes, they can screen your calls during our normal office hours.

 

What hours do assistants work?

  • In general, your PA works your office hours. That said, standard Prialto hours are 9:00am-5:00pm PST Monday through Friday, exempting normal U.S. holidays. Your assistant will always be available during these hours. 

 

How much work can I send?

  • The amount of work you can send varies based on how long it takes to do it. Your assistant is able to complete about 2.5 hours of work for you per day. However, if you’re going through a busy period and need extra support, just let your Engagement Manager know and they’ll work with your assistant to ensure they have enough time to do your additional work.

 

How do I know how much I'm utilizing my PA?

  • Send a message to your Engagement Manager and they’ll let you know how many hours you’ve used and, if you’re interested, give you tips regarding how to use your assistant more efficiently.

 

Does my PA only support me or other clients as well?

  • All of our assistants support three to four members and dedicate approximately 12.5 hours to each one per week.

 

How do I provide all my logins and other secure info?

  • You will give your logins and other secure information to your Engagement Manager over the phone. They will add your information to Bitium, our secure storing/password sharing app. Doing this allows your assistant to securely log in to your accounts without knowing your passwords.

 

Can I text my PA?

  • Yes, you can. Since our assistants are overseas, your Engagement Manager will explain how to do it.

 

Can they do research?

  • The amount of work you can send varies based on how long it takes to do it. Your assistant is able to complete about 2.5 hours of work for you per day. However, if you’re going through a busy period and need extra support, just let your Engagement Manager know and they’ll work with your assistant to ensure they have enough time to do your additional work.

 

Where are you located?

  • Prialto HQ is located in Portland, OR, and our offshore offices are in Guatemala and the Philippines. (Yes, our Guatemala office speaks Spanish.)

 

How many hours per week I get?

  • You get approximately 12.5 hours per week of service. However, we understand that your needs ebb and flow so, if you’re having a busy week, you can feel free to offload additional work.

 

Is my information secure?

  • Keeping your information safe is paramount to us. Contact us for a complete rundown of our security protocols that ensure your privacy is protected.
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I initially expected the service to take substantial up-front time from me to get working. But Prialto's service culture and processes made it impressively turnkey.

Seth Cohen

RVP at Castlight Health

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