Prialto services are available in fractional or full-time dedicated packages. Our fractional managed virtual assistant service is available in 55 hour per month "Prialto Units." These productive hours are spread over the course of a month and are designed to flex with your needs, as we know they'll change from day to day, week to week, and month to month. We don't charge overage fees. Our managed full-time dedicated services are available for those who need a more embedded experience. These assistants are fully dedicated to your business, 40 hours a week, 160 hours a month.
Our assistants can do any task that is repetitive and teachable. Broad categories include:
Based on 15+ years of experience, we have found that 55 hours works well for most executives. It’s about a third of a full-time employee. If you need more, you can add another unit or transition to a full-time dedicated assistant.
We don’t need to. We don’t charge overages. If you are consistently going 30-50% over your available hours, your engagement manager will meet with you to determine how we can address them. You may need to add an additional unit, transition to fully dedicated support, or there may be opportunities to further optimize your processes. If your utilization is falling under 80-100%, we'll help you identify additional processes we can take on!
No. We offer a three month pilot, to get you up and running, and then move to a month-to-month package. We do offer optional annual agreements with set savings.
With a managed virtual assistant service, you hire the service provider, not an individual assistant. You get a team of account managers that document your processes, performance managers that train assistants on your procedures and preferences, and backup assistants, so you never have to start over. No management, HR, payroll, or other overhead is required.
Prialto fractional virtual executive assistants cost $1,500 for approximately 55 hours of service a month ($27/hour). We call this one unit. It's a flat rate, so we won't charge you extra if you occasionally use slightly more hours. You can purchase as many
units as you need for your business. Our full-time dedicated assistants offer 165+ hours of support a month and start at $3,600 ($22/hour).
Our engagements begin with a three-month committment then shift to a month-to-month contract.
Our headquarters is in Portland, Oregon, and our virtual assistants work in our offices in the Philippines, Kenya, and Guatemala.
We have a deep bench of virtual assistants and an inventory of their interests, skills, and experience. We find it works best for us to match you with the right expertise. Our 98 percent client retention rate suggests that we get it right.
Absolutely, continuity is built into the Prialto model. You will have two fully trained backup assistants that can step in when the primary assistant is absent, leaves, or doesn’t work out. We document all your processes and handle sourcing and training a new assistant.
Yes. All our assistants are fluent in English, and we train them on professional communication skills. Most are college-educated or in college and have relevant professional experience. We regularly do phone outreach on clients’ behalf.
While our assistants are trained in multiple different software programs, we're able to learn the tools you are already using. If your assistant is unfamiliar with a particular software you use, chances are someone else on the team has experience with it who will be able to train them on it. We regularly train our assistants on new technologies and AI tools to keep up with developing tech stacks, improve productivity, and maintain securityy and confidentiality.
The Prialto managed virtual assistant model is designed to minimize the amount of training you have to do yourself. We document your processes up front so we can handle ongoing training internally. Our Engagement Managers are experts at getting your processes and preferences out of your head and documenting them so that na assistant can do them for you. If your assistant is promoted or moves on, we'll be able to train their replacement so you don't have to!
Just a few days. You take a short survey to define what you want the assistant to do, and we take it from there. An onboarding call of an hour or less is all the upfront time you’ll need to invest.
We cover all U.S. time zones. If you're looking for support outside those time zones, please bring it up and we'll see what we can do to help.
No. Because we hire our virtual assistants, we follow local country labor laws. Also, we want our assistants to have a positive work-life balance.
Yes. We aim to amplify our employees as well as our members. We offer competitive salaries, benefits, training, coaching, and mentorship. To learn more about our employees’ journeys, visit prialto.com/prialto-career-stories
We take security and confidentiality very seriously. Many of our assistants work with confidential information for high-profile members. In 2025 we secured SOC 2 Type 2 compliance. Employees go through security training, sign confidentiality agreements, and go through backgrounds checks. They work on Prialto secured equiptment, utilize password management systems, and our processes go through regular reviews.