We made pricing easy. Select from flat-rate plans based on your average monthly needs. All plans include backup support and on-going consulting with your Engagement Manager who helps you maximize ROI from our services.
As you get more support services, we optimize your systems and make sure your users get a consistent experience.
Your Prialto unit comes with hours of monthly support, a dedicated Engagement Manager, fully trained primary and secondary backup assistants and free episodic overflow time.
55 hours of monthly support
165+ hours of monthly support
440+ hours of monthly support
We can start scoping your needs right away. Onboarding for individuals and small teams typically begins within 3-5 days. Larger teams start according to an agreed upon timeline.
9:00am – 6:00pm Monday through Friday, per US and UK time zones, exempting federal holidays. Extended weekday and weekend hours may be arranged on a customized basis.
We use a suite of technology and management best practices to securely enable login sharing between your business and Prialto.
Yes. If your assistant has not used your particular tools, our training staff will support them in learning it, so you don’t need to spend time training.
Most of our assistants have a bachelor's degree and/or extensive experience in business support services. Every assistant goes through a month-long new-hire training program before working with our clients. We also provide on-going training to ensure our assistants are constantly improving their skills and are up-to-date on the latest trends in business practices and technology.