Engagement Manager

Job Overview

This role is a strong next step for an early‑career professional who enjoys learning how businesses operate, working directly with clients, and turning insights into action. As an Engagement Manager, you’ll grow a foundation in client service, stakeholder communication, and operational leadership while working closely with experienced teammates and global delivery partners.

If you have experience as a business analyst, consultant, project coordinator, or customer-facing problem solver—and you’re eager to grow your influence, confidence, and client leadership skills, working with our global team and demanding and high-achieving North American executives—this role is designed to help you do exactly that. 

Responsibilities and Duties

As an Engagement Manager, you’ll be backed by Prialto subject matter experts (SEMs) to act as a trusted partner to a portfolio of small and mid-sized business clients, helping them get measurable value from our managed administrative services.

You will:

• Serve as the primary point of contact for assigned clients, learning their business goals, priorities, and working styles
• Translate client needs into clear plans and workflows for our teams
• Lead structured, professional conversations with executives and key stakeholders, supported by data and thoughtful preparation
• Monitor service performance, identify trends or risks early, and recommend improvements before issues arise
• Support contract renewals and expansion conversations, learning how long-term client value is built and sustained
• Prepare and present progress updates, insights, and ROI narratives that connect outcomes to client goals
• Apply our established processes and best practices to ensure consistent, high-quality service delivery across distributed teams
• Gradually develop subject-matter expertise in your clients’ organizations, enabling you to proactively suggest smarter ways of working

What You'll Learn and Build

This role is intentionally designed to help you grow. You’ll develop:

• Client-facing confidence working with senior leaders
• Strong consultative communication skills—asking the right questions and framing solutions clearly
• A practical understanding of account management, renewals, and organic growth
• Experience managing outcomes through global, distributed teams
• A polished, professional presence suited to executive-level interactions

Who You Are

You’re likely a strong fit if:

• You think of yourself as a personal productivity, process, or tools junkie and enjoy sharing your knowledge and perspective with others
• You have a bachelor’s degree in business, communications, or a related field (or equivalent experience)
• Bring early-career experience in business analysis, consulting, customer success, account coordination, or project management
• Enjoy working with both data and people—connecting insights to real-world outcomes
• Are organized, process-oriented, and comfortable managing multiple priorities
• Communicate clearly and professionally, both in writing and live conversations
• Are motivated by ownership, learning, and continuous improvement
• Are comfortable using Microsoft 365 (Excel, PowerPoint, Outlook) or similar tools; familiarity with Salesforce, Zoom, or password managers is a plus

How Success is Measured

Your impact will be evaluated through clear, practical metrics, including:

• Member Retention: Keeping clients engaged and under contract over time
• Organic Growth: Identifying opportunities to expand value within existing client relationships

These metrics are supported by coaching, tools, and team collaboration—not “sink or swim” expectations.

Culture Fit

Culture Fit

At Prialto, we value:

• Commitment
• Ownership
• Integrity
• Learning
• Service

We are positive, proactive, and growth-oriented. We expect professionalism, energy, and accountability.

If you thrive in environments where standards are high and growth is real, you’ll do well here.

Compensation & Growth

• Competitive base salary
• Incentive compensation tied to onboarding efficiency, retention, and account growth
• 401(k) and medical benefits
• Paid vacation
• Learning credits and development support
• Clear leadership growth path as the company scales

Why This Role Matters

This role sits at the operational fulcrum of Prialto’s growth. You deliver on Prialto’s brand promise of being a trusted advisor.

If you want to build, scale, and own a mission-critical function inside a growing global company — we’d like to meet you.

About Prialto

 Prialto provides managed virtual assistant services to executives and businesses worldwide. Our focus is on amplifying our clients' professional success through dedicated administrative support. We are committed to building a unique client services culture and are recognized as a top place to work.