Engagement Manager
Amplify Your Career
At Prialto, our focus is on amplifying personal growth and professional success. We do this for high performing executives in some of the most competitive companies across the United States, in Canada and in Europe. We also do this for ourselves, by investing in leveling up the dynamic global teams in our Portland headquarters and Manila and Guatemala City service centers. Our service culture rests on our social mission to improve lives of our members, our employees, our families, and our communities, worldwide.
Experts in remote collaboration, it’s just another day at the office for us to be working with a team member in the Philippines or Guatemala to deliver great service to our Prialto members around the world. We’re a committed group of professionals building a unique client services culture and we are looking to grow our team in Portland. We know we're on the right track because we were recognized by The Oregonian as one of their Top Places to Work in 2020, 2021 and 2022.
Does all this sound interesting? Would you be motivated to work with a committed group of professionals who are building a unique client services team? If so, Prialto is the place for you.
The Role
Engagement Managers are the productivity experts who project manage new accounts to success by acting as Prialto consultants with our busy, successful Members. EMs build relationships, processes, and solutions with our Members and our teams of Productivity Assistants (PAs) and team managers overseas. We are currently looking for someone to work with our largest accounts and help build a business segment around them.
The position will empower you to:
- Work with senior executives at leading US companies
- Collaborate with a global, multi-cultural workforce
- Roll up your sleeves and help build a start-up
- Accelerate your career with ample growth opportunities
Responsibilities
We are looking for talented self-starters who have a passion for learning and productivity and wish to have a positive impact on the world. Here at Prialto, every day brings new challenges and invites you to create new ways of working -- for yourself and your clients. Ideal candidates have a strong sense of curiosity, a passion for learning and productivity, and an eagerness to roll up their sleeves and help build a company.
Responsibilities include:
- Own the Prialto experience for Members and account decision-makers in the Mid-Market category, serving as their primary account-level point of contact and thought partner
- Manage the onboarding process to get new Members successful quickly
- Proactively retain and grow existing Member engagements through clear, timely communication and creative problem solving
- Work collaboratively with overseas Member Service team to ensure high-quality service delivery
- Own and build the Mid-Market segment, partnering with Director of Engagement Management and Head of Sales to create a sales and service delivery playbook for these large accounts
- Leverage your professional experience to help mentor early career teammates
- Be a constant champion of Prialto’s Orange Culture
Requirements
The skills you bring to the table:
- 5+ years in a Customer Success role (for less experienced candidates, please see our Associate Engagement Manager job post)
- Strong verbal communication and business style writing skills
- Highly organized, process-oriented work style and meticulous follow-through
- An inexplicable fondness for the color orange
- Strong sense of curiosity and love for learning
- Passion and enthusiasm for process improvement, global communication, and the challenges of senior executives
- Live and breathe the Prialto core values, our COILS
- Local to or desire to settle in the Portland, OR area
Preferred Skills
- Salesforce and/or other CRM experience
- Managerial or team-leading experience
- Experience overseas or a passion for working in and understanding cross-cultural environments
- Entrepreneurial work ethic -- able to take the ball and run with it
We look forward to hearing from you!