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Jaqueline Baak

Team Leader - Guatemala

I joined Prialto in 2018 after years in customer service and call center jobs and grew from PA to Team Leader

I didn’t quite know what I was getting into at first--who knew working at Prialto would lead me to pursue psychology.

Jaqueline's Journey

Finding her voice as a leader

It was all new to me

Working with executives, the skills, the tools, the processes--there was a lot to learn. Managers and teammates supported me all through the training and my first members. You have to be patient.

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You’re allowed and encouraged to be yourself here

Something as simple as being called by your name—it doesn’t happen in call centers where you are a number and are told what to do. My Prialto coworkers want to know what I’m interested in and align that with work as much as possible.

I became a Team Leader because I love to lead people

Our team is fantastic. I like to help others grow—not just in business but in other areas. Right now, my team is working together to be healthier. I’m passionate about helping people in general.

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We have so much support

My managers are always there for me. Knowing that I always have their support means a lot. They trust me to lead my way, and I like that.

Teamwork is what it’s all about

Your teammates care about you and support you. They get you through hard times and celebrate success.

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I’m now studying psychology in college

One of my first members was a psychologist! When she found out about my major, she wanted to teach me about the business side of things. It was great and helped get me where I am today.

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