Louie's Career Story with Prialto

Louie Ramos

Team Leader - Philippines

I joined Prialto in 2017 after working in call center and customer service jobs for many years.

My cousin had worked at Prialto and then became a freelance virtual assistant. It seemed more exciting, and he connected me with Prialto.

Louie's Journey

Finding her voice as a leader

I dressed up for the interview in a business suit

I was unsure if I was in the correct office. While call center production floors are extremely loud, at Prialto, everyone was extremely relaxed.  

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You can feel the camaraderie

Everyone is helping each other, asking questions, exchanging ideas. Nothing was scripted like it is in a call center.

Every day is different, which I love!

It’s the first job I have had where the day goes by fast. Working with executives and my team, you learn something new every day. It’s like a backstage pass for a business.  

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Being promoted to Team Leader has been a game-changer

I always wanted a career path, but I didn’t know how to find one. Prialto is all about growth. My managers helped me grow and find my strengths and passion. Now I get to do that for others.  

I had a member that was very hard on me

He gave a lot of critical feedback. I grew so much from that. The experience became the foundation of how I coach.

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Everyone is afraid to make mistakes

I always tell PAs, “That’s great! How else are you going to learn?” A mistake with one member helps you learn to better support all of your members.  

You have a voice here

Prialto is the only company I’ve worked at where everyone is heard. Anyone can raise an issue with the leaders. You can speak up if you have a concern about something. That is not tolerated in call centers. 

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