Associate Engagement Manager

Associate Engagement Manager

Portland, OR

The Company

At Prialto (www.prialto.com), our focus is on amplifying personal growth and professional success. We do this for high-performing executives in some of the most competitive companies across the United States, Canada, and Europe. We also do this for ourselves, by investing in leveling up the dynamic global teams in our Portland headquarters and Manila and Guatemala City service centers. Our service culture rests on our social mission to improve the lives of our members, our employees, our families, and our communities, worldwide.

Experts in remote collaboration, it’s just another day at the office for us to be working with a team member in the Philippines or Guatemala to deliver great service to our Prialto members around the world. We’re a committed group of professionals building a unique client services culture and we are looking to grow our team in Portland. We know we're on the right track because we were recognized by The Oregonian as one of their Top Places to Work in both 2020 and 2021.

The Job

Are you ready to become the best version of yourself and work with global business leaders? The Associate Engagement Manager (AEM) program places you in an international role on day one. It is the entry point into Prialto’s Engagement Manager group and a great way to start a career at Prialto and beyond. In this role, you will begin to build business expertise by learning the ins and outs of how to effectively manage service delivery for Prialto Members. You’ll learn to communicate effectively cross-culturally and into the executive suite, as you engage in high-velocity learning to master key business skills, creating a platform for achieving any of your future goals.

Your AEM program will last 2-3 years, during which you will:

  • Gain business communication and client relationship management skills
  • Obtain certification with valuable SaaS tools
  • Gain professional recognition in project management and business process design

After the initial two years, high-performing AEMs generally advance to Engagement Manager, a position from which they typically manage a business portfolio of over $1 million in revenue. Successful Prialto AEMs and EMs have moved into director roles at Prialto, as well as into leadership roles at some of the country’s fastest-growing technology companies like BOX, Gusto, Greenhouse, and Culture Amp. Others are situated for acceptance into top graduate programs in law, public policy, and business, or other roles within Prialto, an Inc 5000 Fastest Growing Company itself.

Responsibilities

We are looking for talented self-starters in Portland who wish to have a positive impact on the world while taking the next step in their careers. Ideal candidates have a strong sense of curiosity, a passion for learning and productivity, and an eagerness to roll up their sleeves and help build a company.

In this role you will:

  • Own the Prialto experience for Members, serving as their primary account-level point of contact and thought partner
  • Manage the onboarding process to get new Members successful quickly
  • Proactively retain and grow an existing book of business through clear and timely communication and creative problem solving
  • Work collaboratively with overseas teammates to ensure quality of service delivery
  • Be a constant champion of Prialto’s Orange Culture

Requirements

The skills you bring to the table:

  • Bachelor’s degree from a competitive program
  • Strong extracurricular activities or community involvement
  • 1-3 years of business experience, (for more experienced candidates, please see our Engagement Manager job post)
  • Strong verbal communication and business style writing skills
  • Ability to confidently communicate with senior executives and other high-powered clients
  • Highly organized, process-oriented work style
  • Entrepreneurial work ethic -- able to take the ball and run with it
  • Confidence when working out of your comfort zone
  • Ability and motivation to ABL (always be learning)
  • Unexplainable fondness for the color orange
  • Live and breathe the Prialto core values, our COILS
  • Local to or desire to settle in the Portland, OR area

Preferred Qualifications

  • Salesforce and/or other CRM experience
  • Managerial or team-leading experience
  • Experience overseas or a passion for working in and understanding cross-cultural environments