We do background checks and offer enterprise level security.
One of our best practices is that only your Engagement Manager has access to credit card and other sensitive data, which is all encrypted in an enterprise version of LastPass that allows us to create vaults. This enables your VA to have access to the tools they need without the ability to see or control any credentials.
Prialto is a values-driven company that exists to positively amplify people.
As our founder, Eric Taussig, traveled through Asia and Latin America, he saw a glaring disparity between people’s qualifications and the job opportunities available to them. Meanwhile, he watched the rates of stress and burnout skyrocket amongst executives in the US.
Prialto was created to benefit both of these groups.
Prialto’s mission is not just to provide exceptional service to our members, but also support better lives for our workers by providing them with full-time employment with a fair wage, benefits, and ample opportunities for growth.
On average, virtual assistants work at Prialto for about 2 years.
That said, one of the best things about hiring Prialto is that we are a managed virtual assistant service. This means that even if your VA leaves the company, there is always a fully trained back-up ready to step in and deliver the same level of service without more hours lost on training.
Absolutely, we want it!
Every day, your VA will send you an email with what they accomplished that day, a list of upcoming appointments, and a place you can rate their service and give feedback. This feedback goes directly to your Engagement Manager who’s job it is to ensure your needs are being met.
We appreciate positive feedback, but we also love hearing critical feedback so we can serve you better.
We create a Member Manual for each of members where we keep detailed notes on all of your processes and preferences.
This means that if a back-up VA needs to step in, you can keep focusing on your work instead of worrying about retraining them.
We know your time is precious, so we make this process as easy and efficient as possible.
The first thing you will do is to fill out our Needs Assessment and have a Discovery Call.
We will then create an Implementation Plan for you so everyone on your team is clear on processes, goals, and expectations.
After an onboarding call between you and your new team, you can immediately start offloading key tasks to your new assistant.
We aim to have our members enter “The Sweet Spot” within 3 months, where all essential processes are in place and running smoothly.
You’re encouraged to check in with your VA regularly, (most members schedule a weekly call,) to ensure you’re getting the level of service you need. And your whole team will continue to work behind the scenes to improve efficiencies and proactively identify new ways to make your life easier.
The organization’s leadership team was growing faster than it could recruit, hire, and train executive assistants. The Vice President of Finance and Operations is responsible for executive support, and they needed to speed things up.
"We found some great traditional recruiters, but we still couldn't hire fast enough," the VP said. "We also wanted to look outside the box of the traditional 1-1 executive to admin model because our executives and their team's needs differ significantly."
Prialto worked with the team to identify five executives with distinct types of responsibilities for a pilot program to test the service...