<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1547670425537938&amp;ev=PageView&amp;noscript=1"> How We Work
How We Work
Learn about our managed service approach
See How We Work

We draw upon our over 500,000 hours of professional support experience to maximize your productivity and delight you with concierge-level service. From day one, we work with you to capture your goals and preferences to ensure our relationship with you is a success.

Why Professionals Choose Our Managed Service

Our managed service does the heavy lifting of training and continuously guiding your virtual assistant and team. That allows you to keep running forward while we build and empower you with increased productivity support. Your Prialto support team consists of your:

  • Virtual Assistant who efficiently tackles your tasks
  • Engagement Manager who drives your processes and mentors your virtual assistant to success
  • Virtual assistants’s Team Captain who manages your VA’s workflow and monitors the quality of their work
  • Account Executive who is always around to help you maximize the ROI of your partnership with Prialto

  • Together, they provide you with the following service elements to make you successful:

    Dedicated Thought Partner

    Your Engagement Manager serves as your thought partner to help you implement new processes, adopt new tools, and overall maximze your service

    Extensive Knowledge of Tools

    We stay up-to-date on the latest technology so we’re prepared to immediately work with your systems and give tool recommendations when needed

    Process-Driven Best Practices

    Our process-driven best practices are informed by over a decade of experience and allow us to deliver consistent and efficient service. We’re adept at quickly documenting and implementing your unique processes

    Quality Assurance

    Our team leads and managers QA check new and/or complex tasks to ensure the work your virtual assistant delivers meets your expectations. Plus, the continuous mentorship your assistant receives from their leaders prevents you from having to field constant questions

    Backup Service

    At Prialto, you’ll never go a business day without service. We keep a backup virtual assistant fully trained and up-to-date on your processes so that when your primary one is out of the office, you still have reliable support

    Ability to Scale Support

    As your business grows, so may your support needs. Scaling with us is easy since we learn the nuances of your business and have processes to seamlessly ramp up your support

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    Meet our happy customers

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    Benefits of a Managed Service

    Here are some of the benefits our members value most.

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    You Get a Highly Trained Assistant

    Prior to being assigned to members, we have all of our assistants complete a baseline training program that includes lots of practical assignments. Then, once they start working with you, your Engagement Manager and Team Captain give your assistant training on your processes and industry to ensure they are fully equipped to support you.

    Additionally, we provide ongoing mentoring and professional development to keep your assistant’s skills up-to-date.

    There Is Zero Management Required

    Since our assistants are our employees who work in our offices, we manage them for you. This includes:

    • Monitoring the quality of their work
    • Taking actions to help them stay motivated
    • Coaching them on areas of improvement

    All you have to do is let your Engagement Manager know when you want to offload new tasks or change existing ones.

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    We Work with You to Maximize Your ROI

    We aren’t satisfied unless you’re getting measurable value from our service. If you’re unsure how to best leverage your assistant, just reach out to your Engagement Manager and they’ll give you personalized options to maximize your ROI including:

    • Additional ways your assistant can support you
    • Instructing your assistant to proactively tackle certain types of tasks without being asked
    • Offering to support other members of your team

    Getting Started Is Easy

    Our three-step process lets us assess how we can amplify your productivity, develop a plan to move forward, and introduce you to your curated support team.

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    Introduction Call

    Let’s chat and explore how we can boost your productivity

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    Implementation Plan Review

    We’ll draft and discuss an implementation plan that outlines how we’ll serve you

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    On-Boarding

    After you’ve signed, it’s time to meet your virtual assistant and Engagement Manager and kick off service

    world map with circles over Guatemala City, Manila, Philippines, and Portland, OR. These are all of our locations.

    Prialto provides virtual administrative assistants to executives, entrepreneurs, and businesses. Our virtual executive assistant services are curated and managed from our headquarters in Portland, Oregon, with creative insights from our global staff in Asia and Central America.

    Our global telecommuting enables talented people in peripheral parts of the world economy to do cool work with dynamic business professionals in amazing places like San Francisco, New York, Chicago, Austin, and Los Angeles.