How We Work

Our virtual assistants are our employees who work in our offices. This means we do the heavy-lifting of training your assistant, ensuring the quality of their work, and keeping your information secure so that you can focus on the activities that matter most.

Here are some of the processes we use to ensure you have a successful relationship with your virtual assistant:

IT Security Policies

We have a comprehensive security infrastructure to ensure your data is kept strictly confidential. Clients in sensitive industries such as healthcare and IT security trust our protocols to keep their information secure

Quality Assurance Checks

Our team leads and managers QA check new and/or complex tasks to ensure the work your virtual assistant delivers meets your expectations. Plus, the continuous mentorship your assistant receives from their leaders prevents you from having to field constant questions

Secured Offices

All of our virtual assistants work in our offices which are secured with desktop monitoring, security cards, IP restrictions, video monitoring, and other physical and technological measures to keep your data safe

Backup Service

At Prialto, you’ll never go a business day without service. We keep a backup virtual assistant fully trained and up-to-date on your processes so that when your primary one is out of the office, you still have reliable support

Tools Knowledge

We stay up-to-date on the latest technology so we’re prepared to immediately work with your systems and give tool recommendations

Check out our tools database for more info

Process-Driven Best Practices

Our process-driven best practices are informed by over a decade of experience and allow us to deliver consistent and efficient service. We’re adept at quickly documenting and implementing your unique processes

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You Get a Highly Trained Assistant

Prior to being assigned to members, we have all of our assistants complete a baseline training program that includes lots of practical assignments. Then, once they start working with you, your Engagement Manager and Team Captain give your assistant training on your processes and industry to ensure they are fully equipped to support you.

Additionally, we provide ongoing mentoring and professional development to keep your assistant’s skills up-to-date.

There Is Zero Management Required

Since our assistants are our employees who work in our offices, we manage them for you. This includes:

Monitoring the quality of their work
Taking actions to help them stay motivated
Coaching them on areas of improvement

All you have to do is let your Engagement Manager know when you want to offload new tasks or change existing ones.

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photo of a man sitting at a desk and reviewing an ROI chart on his laptop

We Work with You to Maximize Your ROI

We aren’t satisfied unless you’re getting measurable value from our service. If you’re unsure how to best leverage your assistant, just reach out to your Engagement Manager and they’ll give you personalized options to maximize your ROI including:

Additional ways your assistant can support you
Instructing your assistant to proactively tackle certain types of tasks without being asked
Offering to support other members of your team

Getting Started Is Easy

Our three-step process lets us assess how we can amplify your productivity, develop a plan to move forward, and introduce you to your curated support team.

Discovery Call

Let’s chat and explore how we can boost your productivity

Implementation Plan Review

We’ll draft and discuss an implementation plan that outlines how we’ll serve you

On-Boarding

After you’ve signed, it’s time to meet your virtual assistant, Engagement Manager and kick off service

world map with circles over Guatemala City, Manila, Philippines, and Portland, OR. These are all of our locations.

Prialto provides virtual administrative assistants to executives, entrepreneurs, and businesses. Our virtual executive assistant services are curated and managed from our headquarters in Portland, Oregon, with creative insights from our global staff in Asia and Central America.

Our global telecommuting enables talented people in peripheral parts of the world economy to do cool work with dynamic business professionals in amazing places like San Francisco, New York, Chicago, Austin, and Los Angeles.