At Prialto's Q2 2021 all-hands meeting, CEO Eric Taussig went through the usual numbers most companies review.
- Sales growth (Up!)
- New customers (Up!)
- Losses and challenges (Down!)
- New employees (Up!)
Then the numbers turned to the satisfaction of its virtual assistants. "This is the number that I'm most excited about," he said.
- 97.7% of Prialto employees believe that their experience here is preparing them for better jobs in other companies.
"This is what gets me up in the morning," Eric said. "I could not be more thrilled that people work here, grow here, have a great experience, continue here or find an opportunity outside Prialto that they couldn't have gotten without this experience."
Most businesses are not eager to see good employees leave for greener pastures. At Prialto, it's a sign of health for the company.
Alumni Career Stories
To help employees develop of vision of where Prialto can take them, the company celebrates Prialto "alumni" career stories.
Prialto helped Angel manage her schedule to study for the Philippines equivalent of the MCATs to get into medical school. She's now starting that journey. Angel credits her work as a virtual assistant with giving her the communication skills to succeed. "I have much stronger people skills now, and I will need them as a doctor," she said. "I was much shyer and didn't like talking on the phone or being on Zoom. It's second nature now."
Maria supported an analyst firm that covers the contingent staffing industry. She got a job with a global consultancy as a procurement manager for contingent workers. "My work at Prialto help me get my new job," she said. "I use a lot of what I learn at Prialto every day."
Melissa helped build Prialto's center in the Philippines and later worked as an account manager and operations manager for Prialto in the U.S. She is now Head of Benefit Operations at HR platform Gusto. "At Prialto, I learned to raise my hand and say, 'yes' to new opportunities," she said. "I knew I might fail, but I also knew I would learn a lot and always had the support of the leadership. The experience has served me well."
Customers Care About Employee Treatment
The Business Process Outsourcing (BPO) industry is not known for employee development or supporting employees. Jobs tend to be transactional, and the employee turnover rate averages around 50-60 percent. Prialto's turnover rate was 22 percent in 2020.
Businesses and consumers alike care about how their suppliers treat employees. "Enterprises are being judged by the company they keep," said Richard Cellini, vice president of Integrity Interactive." The public holds the supplier accountable."
Prialto's mission is to "Amplify People." That includes employees. To amplify is to make larger, greater, or stronger. To pull forward, develop, or sharpen. To turn up the volume. Prialto aims to rev up its customers' businesses and its employees' lives and careers.
Trained on the Skills Businesses Need
Prialto trains virtual assistants on the skills that businesses need:
- Time management
- Analytical thinking
- Creative problem solving
- Initiative and proactive action
- Continuous learning
- Digital technology
Not surprisingly, these are among the “top 10 job skills of tomorrow,” according to the World Economic Forum (WEF). WEF forecasts a shortage of workers with these skills by 2025.
For more information about what it's like to work at Prialto, visit the Careers Stories page.
For more information about what it's like to work with a Prialto virtual assistant, check out this guide.
About the Author: Bill is Prialto's senior content marketing manager and writes about the future of work and how businesses can be more productive and successful. His work has appeared in the World Economic Forum Agenda blog and CIO magazine.